As a key part of the recently upgraded Canon Professional Services (CPS) programme a more accurate system of product registration has been introduced that allows Canon to offer an even better equipment support service to all CPS members across Europe.
The previous CPS product registration system allowed for text, Canon codes or serial numbers to be input in order to register your equipment for CPS support. The new CPS product registration system requires you to input the correct serial number of each piece of qualifying equipment you wish to register, in order to correctly validate it for the improved CPS support. If you input anything other than the product serial number the new CPS system will, unfortunately, reject this.
Dennis Norgaard, Director of CIG Service at Canon Europe, commented: “In order to offer the improved CPS programme we need more accurate equipment details to allow us to deliver a better service offering to CPS members from all over Europe.”
Canon’s DSLRs, lenses and flashguns may feature several different codes in addition to serial numbers. On many Canon EOS DSLRs, such as the EOS 40D, EOS 50D, EOS 7D and EOS 5D Mark II, the serial number is usually in black type in a silver/grey box on the camera’s base plate. However, in the EOS-1 series the serial numbers are on the base plate of the camera bodies, in white numbers.
If the serial number on your EOS camera has either rubbed off, or the sticker on which it is printed has been removed, you can still locate the camera’s serial number via EXIF data. Simply open one of your images (RAW or JPEG) in Canon’s Digital Photo Professional software and then either right-click and choose 'Info...' or select "File' > 'Info.' Either of these will bring a pop-up window that displays various file EXIF information. Towards the bottom you will find an entry named 'Camera Body No.' – this is your camera’s serial number.
On lenses serial numbers are either on the lens barrel or on the lens mount (depending on the type of lens). On older Canon Speedlite flashguns, such as the 430EX and 580EX the serial numbers are stamped into the flash head of the gun. On the newer flashguns, such as the Speedlite 580EX II and the Speedlite 430EX II, the serial numbers are displayed on stickers inlaid on the gun in black numbers on a silver/grey background box.
Note that for some of the Canon battery grips there is no serial number but the CPS product registration system will now accept a blank entry for such products.
Those thousands of CPS members who have already successfully registered or re-registered their products, with the correct serial numbers, to the new CPS system since 7 April 2010 should note that they don’t have to do anything more, unless they wish to register additional equipment.
To help you to locate exactly where serial numbers are on specific pieces of Canon pro equipment you can also download a new pdf ‘A guide to locating Canon equipment serial numbers’ by clicking on the Downloads link on the right hand side of this page.
To register, or re-register, your equipment to qualify for support via the CPS programme please click here