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What is Canon Professional Services (CPS)?

Canon Professional Services (CPS) is the currently free service that provides owners of Canon professional photography or video equipment with information and support. By joining the CPS membership programme you become part of an exclusive network of professional photographers and videographers, all working with professional Canon equipment across many imaging disciplines – from sport to fashion, from wildlife to weddings, from documentary to advertising.

Once you get your CPS membership card and number this will identify you and your registered equipment to your local Canon Professional Representative and to all Professional Service centres in Europe. Your local CPS Representative will keep you informed of local events and seminars and can offer help and guidance should you require it.

CPS Support Teams are often in place at major events – such as Formula 1 Grand Prix, Fashion Weeks, Wimbledon and the Olympics to name just a few – where all you have to do is show your CPS membership card and your registered details will be on the CPS system so the team is ready to give you the professional support you deserve.

Applying for CPS Photo

CPS Photo is a support network designed for professional photographers to give information and support. To find out about CPS membership requirements and benefits see below.

Requirements

  • To become a CPS Photo member the current stipulation is that you should own at least two qualifying professional Canon AF SLR camera bodies

    CPS Photo membership - qualifying camera bodies

    • EOS 40D
    • EOS 50D
    • EOS 7D
    • EOS 5D
    • EOS 5D Mark II
    • EOS-1D Mark II
    • EOS-1D Mark IIN
    • EOS-1D Mark IV
    • EOS-1Ds
    • EOS-1Ds Mark II
    • EOS-1Ds Mark III
     and three qualifying professional Canon lenses

    CPS Photo membership - qualifying camera lenses

    Macro lenses
    • EF50mm f/2.5 Compact Macro
    • EF-S60mm f/2.8 Macro USM
    • MP-E65mm f/2.8 1-5x Macro Photo
    • EF100mm f/2.8 Macro USM
    • EF 100mm f/2.8L Macro IS USM
    • EF180mm f/3.5L Macro USM
    Standard & Medium Telephoto lenses
    • EF50mm f/1.0L USM
    • EF50mm f/1.2L USM
    • EF85mm f/1.2L USM
    • EF85mm f/1.2L USM II
    Standard Zoom lenses
    • EF-S17-55mm f/2.8 IS USM
    • EF24-105mm f/4.0L IS USM
    • EF24-70mm f/2.8L USM
    Super Telephoto lenses
    • EF400mm f/2.8L IS USM
    • EF400mm f/4.0 DO IS USM
    • EF400mm f/5.6L USM
    • EF500mm f/4.0L IS USM
    • EF600mm f/4.0L IS USM
    • EF800mm f/5.6L IS USM
    • EF1200mm f/5.6L USM
    Telephoto lenses
    • EF135mm f/2.0L USM
    • EF200mm f/2.0L IS USM
    • EF200mm f/2.8L II USM
    • EF300mm f/2.8L IS USM
    • EF300mm f/4.0L IS USM
    Telephoto Zoom lenses
    • EF28-300mm f/3.5-5.6L IS USM
    • EF70-200mm f/2.8L IS USM
    • EF70-200mm f/2.8L USM
    • EF70-200mm f/4L IS USM
    • EF70-200mm f/4L USM
    • EF70-300mm f/4.5-5.6 DO IS USM
    • EF100-400mm f/4.5-5.6L IS USM
    Tilt & Shift (TS-E) lenses
    • TS-E17mm f/4L
    • TS-E24mm f/3.5L
    • TS-E24mm f/3.5L II
    • TS-E45mm f/2.8
    • TS-E90mm f/2.8
    Ultra Wide Angle lenses
    • EF-S10-22mm f/3.5-4.5 USM
    • EF14mm f/2.8L II USM
    • EF14mm f/2.8L USM
    • EF15mm f/2.8 Fish Eye
    Wide Angle lenses
    • EF16-35mm f/2.8L USM
    • EF16-35mm f/2.8L USM II
    • EF17-40mm f/4.0L USM
    • EF24mm f/1.4L USM
    • EF24mm f/1.4L USM II
    • EF35mm f/1.4L USM
     purchased at an authorised Canon dealer in Europe.

Benefits

  • Major event support: CPS Support Teams are present at many major events ready to give you the professional support, such as equipment repairs and loans, that you deserve.
  • Priority repair service: product will be returned to the member within six working days upon being received by a repair centre.
  • Back-up equipment will be available when repair is taking longer than six working days (depending on availability).
  • E-mail support: Members can e-mail a Pro Rep directly for non-repair related questions about the usage of their professional equipment.
  • Phone support: Members can talk to a Pro Rep directly for non-repair related questions about their professional equipment.

Notes

  • Priority service in warranty: The member is responsible and has to pay for the shipment to the repair centre. Canon is responsible and will pay for the shipment back to the customer.
  • Priority service out of warranty: The member is responsible and has to pay for the shipment to the repair centre. Canon is responsible for the shipment back to the customer. The customer will be charged for the shipping back; costs will be added to the repair invoice.
  • Loan equipment: Canon will be responsible and pay for the shipment to the customer and shipment from the customer back to the repair centre. The loan equipment will be collected from the member when he receives his repaired product.

If you think you meet the CPS membership qualifying criteria and want to become a part of the network of Canon professionals please click on the link below and complete the registration forms for CPS Photo. We look forward to welcoming you to the CPS network.

Please note: There are general membership guidelines and each Canon Sales Company reserves the absolute and final right to accept or disqualify CPS members.

Please click on this link to apply for CPS Photo membership.

Applying for CPS Video

With Canon’s ever-growing portfolio of professional video products, we are pleased to be able to offer a CPS Video membership programme. To find out about CPS membership requirements and benefits see below.

Requirements

To become a CPS Video member the current stipulation is that you should own at least one XL H1, XL H1S, XL H1A, XH A1, XH G1, XH A1S or XH G1S camcorder purchased at an authorised Canon dealer in Europe.

Benefits

  • Priority repair service: product will be returned to the member within six working days upon being received by a repair centre.
  • Back-up equipment will be available when repair is taking longer than six working days (depending on availability).
  • E-mail support: Members can e-mail a Pro Rep directly for non-repair related questions about the usage of their professional equipment.
  • Phone support: Members can talk to a Pro Rep directly for non-repair related questions about their professional equipment.

Notes

  • Priority service in warranty: The member is responsible and has to pay for the shipment to the repair centre. Canon is responsible and will pay for the shipment back to the customer.
  • Priority service out of warranty: The member is responsible and has to pay for the shipment to the repair centre. Canon is responsible for the shipment back to the customer. The customer will be charged for the shipping back; costs will be added to the repair invoice.
  • Loan equipment: Canon will be responsible and pay for the shipment to the customer and shipment from the customer back to the repair centre. The loan equipment will be collected from the member when he receives his repaired product.

If you think you meet the CPS membership qualifying criteria and want to become a part of the network of Canon professionals please click on the link below and complete the registration forms for CPS Video. We look forward to welcoming you to the CPS network.

Please note: There are general membership guidelines and each Canon Sales Company reserves the absolute and final right to accept or disqualify CPS members.

Please click on this link to apply for CPS Video membership.