Canon Professional Services - FAQs
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Canon Professional Services (CPS) is currently a free service that provides Canon professional photo and video users with information and support. To find out more about how to join, and exactly what the newly enhanced CPS programme offers, just click on any of the frequently asked questions (FAQs) below. If you have any other queries about CPS you can contact your local CPS team here.
Who is the CPS programme for?
The European CPS programme is designed for the benefit of European imaging professionals who work regularly with Canon professional photo and video products. CPS was originally devised over 15 years ago and was re-launched in April 2010.
What does the CPS programme offer?
The CPS programme offers professional users of Canon photographic and video products exclusive, free access to a range of benefits. These include access to CPS support teams at major international and local events; a priority repair service; and local CPS support in selected European countries. Depending on your level of CPS membership, free back-up equipment loans during repairs are available.
In which countries is the CPS programme available?
The countries that currently offer the European CPS programme are: Austria, Belgium, Croatia (Silver membership only), Czech Republic, Denmark, Estonia (Silver membership only), Finland, France, Germany, Hungary, Ireland, Italy, Kazakhstan (Silver membership only), Latvia (Silver membership only), Lithuania (Silver membership only), Luxembourg, Netherlands, Norway, Poland, Portugal, Romania (Silver membership only), Russia, Slovenia (Silver membership only), South Africa, Spain, Sweden, Switzerland, Turkey (Silver membership only), the United Arab Emirates (Silver membership only), UK and the Ukraine (Silver membership only).
What does it cost to join CPS?
Nothing, its free. Canon Professional Services will continue to be a free service to European customers.
How do I qualify for CPS and what are the benefits of each level?
CPS offers a three levels of Photo membership: Silver, Gold, and Platinum, plus a Video membership. Qualification depends on registered equipment and each tier offers improved turnaround time for repairs at registered CPS service centres, and loan service.
- Silver membership - the registration requirement is two qualifying camera bodies and three qualifying lenses. Turnaround time on repairs to registered CPS-serviced equipment is five working days.
- Gold membership - the registration requirement is two qualifying camera bodies and three qualifying lenses. Turnaround time on repairs to registered CPS-serviced equipment is three working days. Free back-up loan service, if the three-day turnaround time for repairs is exceeded.
- Platinum membership - the registration requirement is three qualifying camera bodies and four qualifying lenses. Turnaround time on repairs to registered CPS-serviced equipment is two working days. Free back-up loan service, if the two-day turnaround time for repairs is exceeded.
- Video membership - the registration requirement is one qualifying professional Canon camcorder. Turnaround time on repairs to registered CPS-serviced equipment is five days.
I have an existing CPS membership number that combines letters and numbers, e.g. UK013795RS, but I can't seem to log in?
Unfortunately, since April 2010 your account is out of date and invalid. You need to apply for a new CPS membership and re-register your equipment here. Once you have done this you will be issued a new numerical CPS number and a valid CPS membership.
What information do I need to register for CPS?
Registering for CPS is very simple; alongside a valid European home address and e-mail account you will be asked for the model of your equipment (please take care with inputting the exact model name, for example the EF100mm f/2.8 Macro lens is different to the EF100mm f/2.8 Macro USM lens) and the serial number of each item (see the How can I find the serial numbers? article). You are also asked for a purchase date, the country purchased from and the dealership. If you do not have the exact details for these three fields, please estimate or leave blank where applicable.
How can I find the serial numbers on my Canon equipment?
On DSLRs the serial number can typically be found on the base plate underneath the camera. Lens serial numbers are located in several places depending on the lens model. For further help in locating serial numbers on Canon products please read this CPN article or download the pdf A guide to locating Canon equipment serial numbers.
When will I receive my CPS membership card?
Within a few weeks of registering or renewing your CPS account you will be sent your new CPS membership card. If you haven’t received your new card after four weeks please e-mail CPS at firstname.lastname@example.org so that Canon can re-issue you with a new card.
I am trying to enter new equipment but keep getting an error message?
The first thing to check is that you have selected the model from the drop down menu BEFORE entering the serial number. Secondly, make sure you have entered the serial number correctly with no spaces or extra characters in the serial number field.
Can I register secondhand equipment, and what happens if the previous owner still has it registered to their account?
Yes, you can register secondhand equipment. The system will allow you to register equipment that has previously been registered with a previous user. You will be notified if this happens and you may receive an e-mail from your pro-rep asking you to validate your purchase.
If you are having any problems registering equipment please email CPS your account number, along with the model and serial number you are having problems with, and CPS will do its best to help you out. Please send your email to: email@example.com.
What are CPS renewals and why do I have to do this each year?
So that Canon can provide you with faster and easier access to the benefits of CPS it asks all members to validate their equipment during the CPS renewals. Towards the end of each year on logging into your account you will be presented with a screen asking you to confirm your equipment and check your personal details. The renewals process is easy to follow and fast to complete. With just a few minutes attention each January you will enjoy uninterrupted CPS membership.
How does the qualifying product for CPS membership work?
To qualify for each level of CPS Photo membership you must be in ownership of certain Canon products. In addition each product has a qualifying limit, for example you need two bodies and three lenses to qualify for both Silver and Gold membership. However, owning an EOS 5D Mark II and an EOS 60D, along with three pro lenses, will only qualify you for Silver membership as the EOS 60D has an upper limit of Silver qualification. The EOS 5D Mark II qualifies for Platinum membership so it can be used in a combination of three bodies and four lenses to achieve the highest membership available. For a full list of qualifying equipment please visit the ‘View qualifying products’ link here.
CPS Video membership requires ownership of just one Pro Video product. It should be noted that only video products purchased within the Europe can be registered for CPS.
Why do some of my products show up as not 'CPS supported' in my account?
Unfortunately Canon is not able to provide repair within the CPS stated turnaround on some of its older and discontinued models due to the difficulty in sourcing parts. Please be aware that from time-to-time items will be removed from the CPS supported list; this may affect your CPS membership. However, you can still associate these products with your accounts and most are repairable under non-CPS service turnaround times, please speak to your local repair centre for further details.
When will CPS become available in other countries?
Currently Canon has no plans to extend CPS into other European territories, however Canon is constantly looking at ways on improving and expanding the service. If you have any recommendations on how Canon can improve CPS please drop a line to: firstname.lastname@example.org.
I am a professional photographer but do not have enough qualifying equipment for CPS, can I still become a member?
At the current time CPS membership is not available to those who do not own the required Canon products. If you are a professional photographer earning the majority of your revenue as a photographer and would like to speak further about this please contact your local pro rep.