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FAQ

Frequently asked questions (FAQs)

Canon Professional Services (CPS) is the currently free service that provides Canon professional photo and video users with information and support. To find out more about how to join and what CPS offers just click on any of the questions below.

General

  • How do I become a member?

    By applying for CPS membership. Those who wish to become a CPS member must meet the following minimum equipment ownership requirements:

    • Pro Video: at least one XL H1S, XL H1A, XL H1, XH G1 or XH A1 is required.
    • Pro Photo: 2 Professional SLR bodies and 3 L-series lenses.

  • How long does it take before I get my membership card?

    Within six weeks after approval by the CPS Professional Representative; benefits are activated immediately after approval.

  • Can my company join CPS as an organization?

    CPS Membership is given to individuals and not to organizations, so we require you to apply individually.

  • Do I need any Certification to qualify as a CPS Member?

    Yes - potential members should have a valid Press Card, or another accepted credential showing them to be a full time Professional. Membership of an officially recognized Professional Association is also valid. Equipment Serial numbers are required for registration - these will be incorporated into our database to assist you should your equipment ever be lost or stolen.

  • Is CPS Global?

    Canon is currently studying the possibility of implementing a Global CPS system with standard practices and benefits in many countries across the globe. In the meantime, CPS is currently available in most European countries.

  • As a European CPS Member do I get global support outside of Europe?

    Yes, you can, but the benefits may not be quite the same, so please check with the destination country.

  • My country of residence is not listed; can I join CPS somewhere else?

    We regret that CPS is only offered in those European countries in the list. However if you are from outside Europe, for example the USA or Japan, you may be eligible to join CPS in those countries.

  • How do I contact CPS?

    Your first point of contact should be the Professional Representative in your country of residence. Click here to see the list of contacts.

  • I have a question about the camera/camcorder accessories. Who can I ask?

    After registering for CPS membership you can contact the CPS Professional Representative of your country from your account after login.

  • I am a CPS Member but have not yet received my CPS Membership card. How do I get one?

    Usually it will take around six weeks to deliver the cards to members in Europe. This is from the time that you applied for membership, including processing the application and sending the card to the address supplied.

    If more than six weeks have elapsed since you received a CPS Membership confirmation email then please contact your local CPS Representative. Click here to see the list of contacts.

  • What do I do if I lose my CPS card?

    You can contact your local Professional Representative of your country from your account after login.

  • How does the repair centre know I am a CPS member?

    Please mention your CPS number when contacting the repair centre.

  • Can I bring my equipment to a service centre in a different country than where I bought my equipment/registered for CPS membership?

    Yes, in all CPS supported countries.

  • How should I send my defective equipment?

    Please contact your local repair centre first, they will give you shipment details. Please write your CPS number so that it's clearly visible on the box in which you are sending your equipment.

CPS Video membership

  • Which Pro camcorders does the CPS Video programme support?

    The XL H1S, XL H1A, XL H1, XH G1 and the XH A1.

  • Does it also support XL lenses?

    The 20× Zoom HD and 6× Zoom HD Wide Angle are supported.

  • Are other video accessories supported?

    No.

  • Where can I bring/send my Pro camcorder for repair?

    CPS Video is supported by all dedicated Canon Repair centres. For information on repair centres go to https://self-service.canon-europe.com/ce/pages/.

  • When does the six working day return guarantee start from?

    When the repair centre receives your camera.

  • When will I receive a loan camcorder?

    You will receive a loan camcorder if the repair centre is not able to repair your camera and return it to you within six working days.

  • What equipment will qualify for CPS benefits?

    Only registered equipment from your CPS account. The XL H1S, the XL H1A, the XL H1, the XH A1, the XH G1 and the 6x and 20x HD zoom lenses are supported.

  • Which countries support CPS Video?

    • Austria
    • Belgium
    • Denmark
    • Finland
    • France
    • Germany
    • Greece
    • Ireland
    • Italy
    • Luxembourg
    • Netherlands
    • Norway
    • Portugal
    • Spain
    • Sweden
    • Switzerland
    • United Kingdom

CPS Photo Membership

  • Which Pro photo equipment does the CPS Photo programme support?

    Two Professional SLR bodies and three L-series lenses.

  • Does it also support lenses?

    Yes all L-series lenses.

  • Are other photo accessories supported?

    No.

  • Where can I bring/sent my Pro Photo equipments for repair?

    CPS Photo is supported by all dedicated Canon repair centres. For information on repair centres go to https://self-service.canon-europe.com/ce/pages/.

  • Which countries support CPS Photo?

    • Austria
    • Belgium
    • Denmark
    • Finland
    • France
    • Germany
    • Greece
    • Ireland
    • Italy
    • Luxembourg
    • Netherlands
    • Norway
    • Portugal
    • Poland
    • Russian Federation
    • Spain
    • Sweden
    • Switzerland
    • United Kingdom