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Canon offers lens mount replacement and sensor change services for EOS C700

Canon offers lens mount replacement and sensor change services for EOS C700

April 2017

Canon Europe has announced two significant specification options for its flagship EOS C700 digital cinema cameras, offering users the option of changing the camera’s original lens mount to either an EF mount with Cinema Lock or to a PL mount (with Cook/i support) and back again, and – for the first time – an option to have the standard sensor replaced with a Global Shutter sensor. Read on to find out more...

The EOS C700 has generated wide anticipation thanks to outstanding 4K video performance and impressive dynamic range. In line with Canon’s policy of continual improvement and offering customers the best possible flexibility, new lens mount replacement and sensor change services have been announced.


The Lens Mount Replacement service allows for an EOS C700 with either an EF mount with Cinema Lock to be changed to a PL mount (with Cook/i support), or a PL mount (with Cook/i support) to be changed to an EF mount with Cinema Lock (enabling the autofocus capability on the standard sensor camera).

Customers now have the option to send their EOS C700 to a Canon Regional Competence Centre (RCC), either directly or via a local Canon Authorised Service Facility (ASF), in order to perform the Lens Mount Replacement Service.

Alternatively, customers can now also purchase a PL mount (with Cook/i support) and/or SHIM kit directly for self-installation.

The Canon RCCs are located in Germany, France, Italy, Sweden and the UK. If choosing to send the camera to a Canon RCC, the following service options will be available:

  • Mount Replacement Service
    If you choose to purchase a PL mount (with Cook/i support) directly, or would like to revert the camera back to the original mount from a previous mount change, the RCCs will be able perform the mount replacement using your purchased or original Lens Mount.
  • Mount Replacement Service & Mount
    Depending on your requirements, the applicable RCC will supply and install either an EF Mount with Cinema Lock or a PL Mount (with Cook/i support).
  • Mount Replacement Service & Mount & Shim Kit
    Depending on your requirements, the applicable RCC will supply & install either an EF Mount with Cinema Lock mount or a PL mount (with Cook/i support). A SHIM kit will also be supplied for self-installation.

All Lens Mount Replacement services will be available at a fixed price and invoices will be issued in the local currency of the RCC that performs the service. The prices for each service are outlined below:

Labour only: 450 380 4,360
Mount & Labour: 1,400 1,175 13,580
Mount, Labour & SHIM: 1,550 1,300 15,020

Please note: the prices quoted above may be subject to change and exclude VAT and inbound shipping. The prices are inclusive of outbound shipment & Cash On Delivery Surcharges (if applicable).

To book in a camera for a Lens Mount Service or to enquire about purchasing a PL mount or SHIM kit directly (including spare part pricing information), please contact the relevant RCC by e-mail. Details of the correct RCC to contact, depending on where you are located, are listed below:

  • Canon RCC France
    For customers in France, Belgium and Luxembourg. Please email cps.services@cf.canon.fr.
  • Canon RCC Germany
    For customers based in Germany, Austria, the Czech Republic, Hungary, the Netherlands, Poland, Portugal, Slovakia, Spain and Switzerland. Please email cps.services@canon.de.
  • Canon RCC Italy
    For customers based in Italy, Bulgaria, Croatia, Cyprus, Greece, Malta, Romania and Slovenia. Please email rccit.cps.service@canon-europe.com.
  • Canon RCC Sweden
    For customers based in Sweden, Denmark, Estonia, Finland, Iceland, Latvia, Lithuania and Norway. Please email cps.support@canon.se.
  • Canon RCC UK
    For customers based in the UK and Ireland. Please email cci_servicecentre@cuk.canon.co.uk.

Owners whose country is not mentioned above will be unable to take advantage of the Lens Mount Replacement Services. An option to purchase the Spare Parts directly, however, is available. Please contact a local Canon Video Service Centre for more information.


For the first time, later in 2017 Canon will also be offering a sensor change service, giving customers the option of having the EOS C700’s standard sensor swapped for the Global Shutter sensor.*

Further details relating to this service such as service start date and pricing will be added to this article at a later date.

* Changing to a Global Shutter sensor loses autofocus capability.